Return Policy and Right of Withdrawal

Return policy

We offer a 30-day trial period with free returns for STÆDIUM equipment. Should you choose to return the equipment within this period, you will get a full refund as per our Terms and Conditions.

Please note that there are no partial returns accepted.

Your 30-day withdrawal period starts with the delivery of the STÆDIUM equipment. Canceling your order before the delivery is not possible.

You can find out more in our Terms & Conditions.

STÆDIUM return details

After delivery, you will be able to use our returns portal. Simply enter your order number, choose the items you would like to return, and give the reason for return. The return pick-up will be organized with a courier.

Smaller packages (such as a foam roller, resistance bands)

Once the delivery has been initiated, the return will need to be processed through the returns portal. Simply enter your order number, choose the items you would like to return, and give the reason for return. A return label will then be provided, this can be printed for countries outside of Germany and applied to the return. Within Germany, the QR code can also be used at the point of return where the label will be printed and applied for you.

Right of withdrawal

Withdrawal policy

If you agree a purchase contract with us about a Freeletics STÆDIUM product, you are entitled to the following right of withdrawal.

You are entitled to withdraw the contract within 14 days without providing a reason. The withdrawal deadline is 14 days from the date on which you or a designated third party, who is not the carrier, received the goods or, for partial deliveries, received the final delivery. In case of a user contract or a contract regarding one-off additional services for digital content that is not supplied on physical data carriers, the withdrawal period begins from the date on which the contract was agreed. If the ordered goods can only be put into operation upon activation of a subscription (paid user contract), the withdrawal period shall only run from the date on which you were first able to activate the subscription. Please note that certain products are only sold as part of a package. These products involve inseparable services, so a partial withdrawal is excluded. Of course, you are free to withdraw the contract with regard to the overall product package. For product packages, the withdrawal period begins as soon as you have taken ownership of the final item.

To exercise your right of withdrawal, you must contact us:

Freeletics GmbH
Berg-am-Laim-Straße 111
81673 Munich

support@staedium.io

making a clear statement (e.g. a letter by post, or a fax or email) letting us know your decision to withdraw the contract. You can use the attached template withdrawal form; however, this is not mandatory. The template withdrawal form can be completed and submitted electronically. If you avail yourself of this option, we will send immediate confirmation (e.g. by email) that we have received the notice of withdrawal. The withdrawal deadline is deemed to have been met if you send the message about exercising your right to withdraw before the end of the withdrawal period.

Consequences of withdrawal

If you withdraw the contract, we must immediately reimburse all payments we have received from you, including delivery costs (except additional costs incurred if you selected a different delivery method from the least expensive standard delivery offered by us), with this reimbursement taking place within 14 days of the date on which we received the notification of your contract withdrawal. We will use the same payment method for this reimbursement as you used for the original transaction, unless we have explicitly agreed otherwise; on no account will you be charged a fee due to this reimbursement. Insofar as your use of a payment method (e.g. payment by installments) is subject to a fee, which is charged directly by the relevant payment provider and must be paid to them accordingly, these fees are excluded from our reimbursement in the event of a withdrawal.

We may refuse reimbursement until we have received the items back or until you have provided evidence that the items have been returned, depending on which of these happens earlier. We reserve the right to check the items when we receive them to ensure they are in good condition and are working correctly. If we establish that an item has suffered a depreciation that can be attributed to your failure to handle the item with sufficient care, we can charge you for the possible loss in value or factor this into the reimbursement.

We will cover the cost of the return if you use the returns label provided by us or if the item is collected by us or by a carrier we have appointed. Otherwise, the cost of returning the item must be covered by you.

End of the withdrawal policy

Expiry of the right to withdrawal

The right to withdrawal expires:

  • for a contract to perform services provided we have completed the provision of the service and only began performing the service after you gave your explicit consent and simultaneously confirmed that you were aware you would lose the right to withrawal once we had completely fulfilled the contract.
  • for a contract covering the supply of digital content not located on physical data carriers provided we have started the contract performance, after you have given your explicit consent and simultaneously confirmed that you were aware you would lose the right to withdrawal once the contract performance had begun.
  • for the delivery of sealed goods, which are not suitable for return for health protection or hygiene reasons, if the seal has been removed after delivery; and also
  • for the supply of sound or video recordings or software (such as PC and video games) in a sealed package, if the seal has been removed after delivery.

Template form for your withdrawal

To make it as easy as possible for you to withdraw, you can use the withdrawal form below.

Please make sure you indicate the specific Freeletics Service you wish to withdraw.

If you want to withdraw the contract, please complete this form and return it to:

Freeletics GmbH
Berg-am-Laim-Straße 111
81673 Munich

support@staedium.io

I/we (*) hereby withdraw the contract I/we (*) agreed for the purchase of the following goods (*)/the provision of the following service (*)

Ordered / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Email address of the consumer
Signature of the consumer(s)
Date

(*) delete as appropriate